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FAQ Sheet for HomeAid Health Care

Q: Where are HomeAid Health Care services available?
A: HomeAid Health Care services are available throughout the Fox River Valley. Our caregivers live locally and will provide care in Appleton, Neenah, Menasha, Kimberly, Kaukauna, Little Chute plus surrounding rural areas.
Q: Who can benefit from HomeAid Health Care services?
A: HomeAid Health Care provides care for people who require additional help with their daily activities and prefer staying in their own homes to being institutionalized or relying on relatives. Elderly, those recovering from hospitalization, long-term disabled and new mothers, all can benefit from HomeAid Health Care. HomeAid also provides respite care when the family caregiver needs time off.
Q: How much does in-home care cost?
A: Compared to institutionalized care, HomeAid Health Care is an economical option. Care packages can be organized according to your loved one’s individual needs. A free initial assessment interview will help determine exactly what care is necessary and that plan can be reviewed and updated as needs change. If a package plan is not necessary, then occasional care is billed out at an hourly rate. Contact us to learn about package prices and hourly rates.
Q: Are HomeAid Health Care services covered by Medicare?
A: Medicare only covers acute skilled care for home care after hospitalization. For daily living functions there are some benefits available to certain groups, like war vets and their spouses. Ask us to look into what benefits are available for your situation.
Q: How does HomeAid Health Care compare in cost to assisted-living or a nursing home?
A: In most cases, HomeAid services cost less than those in an assisted-living facility or an institutionalized home. We are able to customize our care to your loved one’s individual needs creating an economical package of care. That way you only pay for what is needed.
Q: Does HomeAid Health Care provide care in facilities or just in private homes?
A: HomeAid caregivers are available to serve your loved one at home, in an assisted living facility, a nursing home or a long-term rehabilitation facility.
Q: How are HomeAid caregivers selected?
A: All caregivers working for HomeAid are carefully interviewed and screened before coming into your home. We make every effort to make a good match between caregiver and client. Each caregiver is fully trained for the type of care they provide. Please view the Caregiver page for more details.
Q: How long does it take to get a caregiver?
A: We will meet with you for a free initial interview in your home. Once we have determined what your needs are, we can match you with a caregiver in a day or two. You will have the opportunity to meet with our selection to see if personalities match and once that is done, your caregiver will start coming to your home on your set schedule.
Q: What happens if my caregiver is sick or leaves on vacation?
A: HomeAid has a large pool of excellent caregivers who are ready to step in if someone is sick or has an emergency. Vacations are scheduled in advance so we will have plenty of time to make replacement arrangements.
Q: Can I meet my caregiver in advance?
A: Yes, during the initial interview we will try to determine what your loved one’s needs are. Then we will try to match the right caregiver to your loved one’s requirements and personality. Once we have made our recommendation, you will have the opportunity to meet the caregiver yourself.
Q: Who pays the caregiver for their services?
A: All our caregivers are employees of HomeAid Health Care. You will be billed directly by HomeAid for any serviced performed and we will take care of paying the caregiver’s wages along with handling their taxes, benefits and insurance.
Q: Why should I use HomeAid Health Care and not a private individual?
A: There are many reasons why choosing HomeAid is better than hiring an independent caregiver to care for your loved one. The main reason is that the person providing care is our employee and our responsibility. We carefully screen and train all our caregivers and are responsible for them being bonded and insured. There is no need to be anxious about care quality or the liability of having a stranger in your home. Another major reason is we take care of all taxes and Worker’s Compensation. You don’t have to deal with filing tax forms or worry about any of the legal issues involving the employment of a Caregiver.

Another advantage is that HomeAid is an agency of caregivers. If someone is sick or has an emergency, we have people ready to step in at a moment’s notice. You will never have to worry about being without care.

Our professional staff makes sure that all organizational functions work efficiently and are on hand to help with any concern you have about your loved one’s care.

Also, we at HomeAid, keep a close eye on the relationship you have with your caregiver. At the first meeting we assess the care needs and make a care package plan, and then our staff continuously assesses how that plan is working. We regularly monitor our staff to make sure they are one time and diligent in providing the highest quality care. We keep in communication with you to make sure you are pleased with the service you are paying for.
Q: What is “caregiver” burnout?
A: Caregiver burnout is a real problem that family caregivers need to recognize and deal with. It is a state of physical, emotional and mental exhaustion that comes from not getting the help needed when providing care for your loved one. It usually results from taking on too much and being spread too thin. Caregivers experiencing “burn out” suffer from fatigue, stress, anxiety and depression. It affects attitudes and damages loving, caring relationships. It often results in physical illness and loss of time at work. Respite is absolutely necessary when you are a primary caregiver for a loved one. Talk with us at HomeAid to see how we can help.


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